Terms of Service

 

GLOBEPADDLER Lake Biel AG carries out the respective activities in its own name and under its own responsibility (see information and reservation).

 

1. Registration

Registrations can be made in writing, by telephone or in person at GLOBEPADDLER Lake Biel AG as an organizer. By registering, you acknowledge these terms and conditions as part of the agreement between you and the organizer.

 

2. Terms of payment

A deposit of 50% of the total amount will be payable upon registration up to 30 days before the start of the activity. If not agreed otherwise, the remaining payment has to arrive at the booking office at the latest at the beginning of the activity. For short-term bookings of less than 30 days before the start of the activity, the total amount is payable upon booking. Non-timely payments

Authorize the organizer to retain the services or to dissolve the contract. The basis shall be the number of participants reported at the time of withdrawal from the contract or the refusal of performance. The resulting cancellation costs will be charged to the customer in accordance with section 3.

 

3. Withdrawal by the customer before the start of the activity

The withdrawal must be made in writing, accompanied by the documents received (confirmation, programme, etc.). For the calculation of the cancellation costs, the arrival of the notification (on Sundays and general holidays the next business day) is authoritative at the booking office.

 

3.1. Cancellation costs courses/events (by GLOBEPADDLER staff Belgeitet):

 

30 to 11 days before the event: 10% of the package price

10-5 days before event: 25%

4-2 days before event: 50%

1 day-day of the event/no show: 100%

 

In case of postponements/changes of the date of the event up to one day before the start of the activity a handling fee of 10% per person is charged. In case of later commencement or postponement of the programmes at the day, the customer bears all additional costs. Cancellation, premature leaving or later commencement of activities by the customer does not result in a claim for a refund. If, due to late appearance, the customer can no longer or only to a limited extent be able to

Activity or must be cancelled for this reason: 100% of the

In the case of third party services, the cancellation conditions of the respective service provider apply. In the case of partial cancellation (reduction of the number of participants), the following portions of the arrangement costs per person are charged to the Contracting Party:

 

10 – 5 days before the start of the event: 25%

4 – 1 day before the start of the event: 100%

 

3.2 Cancellation costs rental equipment (without accompaniment):

In the case of pre-booked rental equipment, the following cancellation costs are incurred:

 

10 – 5 days before commencement of rental: 10%

4 – 2 days before the commencement of the rental 25%

1 day before commencement of rental: 50%

No show: 100%

 

4. Withdrawal by the Organizer

4.1. Mindestteilehmerzahl

In the case of courses and activities with a minimum number of participants, the organizer can cancel the activity until 1 day before the start of the without compensation if the minimum number of participants is not reached.

4.2. Cancellation before the start of the activity:

The organiser may cancel the activity if participants, through their conduct, omissions or other actions, give rise to the risk or impossibility of contract performance. In this case, the cancellation provisions in point 3 shall apply.

Should the weather and nature conditions, official measures, force majeure, security or other reasons make the activity considerably more difficult, jeopardize or impossible, the organizer can cancel the activity. The paid price will be refunded, less a handling fee of 10% of the package price. 

 

5. Program and price changes before the conclusion of the contract

Price and program changes are expressly reserved. Changes will be announced at the booking. 

 

6. Program changes after conclusion of the contract or termination of the activity

The Organizer reserves the right to change or cancel the program after the conclusion of the contract and also during the activity, if weather and natural conditions, official measures, force majeure, security or other reasons require it. If a significant change of an essential contract point occurs before the start of the activity or if the program changes to a price increase of more than 10%, the participant can withdraw from the contract. In

Program changes during the activity, the organiser endeavours to offer a substitute service as equivalent as possible. Note that a risk-free settlement is in the interest of all. Decisions of the heads of activity are final. 

 

7. Participation obligations of participants, terms and conditions

Good health is provided for all activities. All participants in canoeing activities must have swimming skills. Depending on the programme, special prior knowledge is required which are defined in the relevant tender. The participants must not under any circumstances be under the influence of drugs, alcohol or psychotropic drugs or the like. Participants sin obliges the organiser and the responsible Canoe-guide to inform on site about health problems, in particular heart ailments, increased risk in the cardiovascular system, epilepsy, fear of water, insufficient Swimming skills.

The customer undertakes to comply with the conditions of participation and to follow the instructions of the Organiser and the Canoe Guides and assistance persons strictly. In case of non-fulfilment of the conditions of participation or failure to follow the instructions, the Organiser may exclude the participant from the activity. In the event of exclusion before the commencement of the activity, the cancellation provisions in paragraph 3 shall apply and no refunds will be made after commencement of activity.

 

8. Insurance

The participants will not be insured by the organizer. Ensure sufficient health and accident insurance (including sports accidents).

 

9. Complaints

If you have any objections or if you suffer any damage, these must be immediately notified to the activity leader or service providers in writing and confirmed. However, the activity leaders or service providers are not entitled to the recognition of claims. The activity leader or service sponsor will endeavour to

and the possibility of remedial work. If there is no or insufficient remedy or if you wish to claim damages, you must submit your claims in writing within 4 weeks after the contractual end of the activity with the organizer. The confirmation of the activity Leader/service agent and any evidence must be included in your complaint. In

Delayed or failed complaint during the activity or late filing of your claim at the booking office, all claims are effected.

 

10. Liability

10.1 Power failure, low power

In the context of these general provisions, the Organiser shall reimburse you for the inferior value of agreed but not rendered or poorly rendered services, unless an equivalent substitute service could be provided on the spot and a fault By the organiser or its staff. The organizer's liability shall remain limited to the immediate

Maximum amount of the arrangement price.

 

10.2. Disclaimers

The organizer is not liable for damage caused by the organizer or its helpers due to slight negligence. If the organiser is entitled to transfer the execution to a third party, the organizer is not liable for its action and omissions.

In particular, the organizer is not liable for damages which are due to acts and omissions of the activity leader, which are not related to the provision of contractually agreed services, on the basis of acts of third parties, other participants, the The participant (in particular paragraph 8), Force majeure, natural events, official orders, etc. or

caused by late homecoming. The organizer does not assume any liability for the equipment, valuables and luggage of the participants. If a participant does not follow the instructions of the organiser, Activity manager, etc., no liability is waived by the organiser.

10.3 Non-contractual liability the non-contractual liability is governed by the relevant legal provisions. Provided that these general contractual provisions provide for stricter conditions of liability, limitations of liability or disclaimers of liability,

to the application.

 

11. Applicable law and legal venue

Swiss law is applicable. The place of jurisdiction is Nidau

 

operator:

GLOBEPADDLER Lake Biel AG

Castle Street 24

2560 Nidau

Nidau, 20.04.2017